Shipping policy

# Shipping Policy — Open Sky Adventures

**Last updated: July 26, 2026**

This Shipping Policy explains how Open Sky Adventures ("we," "us," or "our") processes and ships orders placed through https://openskyadventures.store. It forms part of our Terms of Service.

## 1. Order Processing Time

- Orders are typically processed and prepared for shipment within 1–3 business days of purchase, excluding weekends and holidays.
- During high-volume periods (sales, holidays, new product launches), processing may take longer. We'll note any expected delays on our site or in your order confirmation.
- You'll receive a confirmation email once your order has shipped, including tracking information where available.

## 2. Shipping Destinations

We ship worldwide. If we're unable to ship to a particular address for any reason (e.g., carrier restrictions, customs limitations, or regulated items), we'll contact you using the details provided at checkout.

## 3. Shipping Rates and Delivery Times

Shipping costs are calculated in real time at checkout based on your delivery address, the weight and dimensions of your order, and the carrier and service level you select. This means:

- You'll always see the actual rate from the carrier before completing your purchase — no markups on our end.
- Estimated delivery times vary by destination and shipping method chosen, and will be displayed at checkout.
- Delivery estimates are provided by the carrier and are not guaranteed. Delays caused by weather, customs processing, carrier operations, or other events outside our control are not our responsibility, though we're happy to help track down a shipment if something looks off.

## 4. International Orders

- International orders may be subject to customs duties, import taxes, and fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the shipping cost calculated at checkout.
- Customs processing times vary by country and can add to overall delivery time.
- Please check your country's import regulations before ordering, particularly for outdoor gear that may include batteries, blades, or other regulated components.

## 5. Order Tracking

Once your order ships, you'll receive a tracking number by email. You can also check order status by logging into your account or contacting us at openskyadventures@icloud.com.

## 6. Lost, Delayed, or Damaged Shipments

- If your order hasn't arrived within the estimated delivery window, please contact us at openskyadventures@icloud.com and we'll look into it with the carrier.
- If your order arrives damaged, please contact us within 7 days of delivery with photos of the damage and packaging so we can file a claim and arrange a replacement or refund.
- We are not liable for packages confirmed as delivered by the carrier to the address provided at checkout, but we will do our best to help resolve delivery issues.

## 7. Incorrect Address Information

Please double-check your shipping address before completing checkout. We are not responsible for orders shipped to an incorrectly entered address. If you notice an error immediately after placing your order, contact us right away at openskyadventures@icloud.com — we'll do our best to correct it before the order ships, but can't guarantee changes once an order is in processing.

## 8. Split Shipments

Orders with multiple items may occasionally ship separately (e.g., items shipping from different locations or becoming available at different times). You will not be charged extra shipping for split shipments unless you're notified in advance.

## 9. Contact Us

Questions about shipping? Reach us at:

**Open Sky Adventures**
openskyadventures@icloud.com